2019 is shaping up to be a collaboration filled year. Gone are the days of employees clocking in at 9 am and clocking out at 5 pm. Teams don’t need to hold the typical in-person meeting or wait by their desk phones for an important client call. Today’s mobile workforce is driving the emergence of cloud-based communications solutions that facilitate better collaboration, no matter where the user is located. However, it’s important to understand if switching to a cloud-based communication system is for everyone. Cloud-based services aren’t a one-size-fits-all solution, like on-premises systems, they need to be specifically tailored to fit your business needs.
What is best for your business?
When debating a potential move to the cloud, think about the people that will be directly affected, your employees and your customers.
Customers need to know that their interests are first and foremost on your mind and that means securing their data, as well as providing the best customer experience. The question of whether or not to stay on the cloud should be answered by core customer considerations.
Will this improve customer service? Will it help clients succeed? Will it better protect their data?
Next, think about your employees. Most staff members have a generation of experience in understanding the company’s IT hardware. It’s what they know, it’s how they’ve been trained, and where they have experience. If you do complete a cloud migration, your staff will most likely require training to use and maintain the system. Do you have the time for company-wide training? Is it in the budget?
If you do switch to a cloud-based system, it’s also important to factor in possible downtime. If the cloud is down, you’re down.
If your internet service suffers from frequent outages or slow speeds, cloud computing may not be suitable for your business. Additionally, consider how dependent your business would be on cloud reliability — even the most reliable cloud computing service providers suffer server outages now and again.
When deciding whether to switch to a cloud-based communication system, like any other decision, there are multiple factors to take into consideration. Industry, cost, security, flexibility, customer support, team integration, staff size and so on. Understanding how your business and team will operate with this change is important to know. Additionally, how your customers will be affected, from customer service to technical support, is key to your business. To cloud or not to cloud is a decision each business owner will eventually have to make. Fortunately, more and more choices are coming that will provide greater security, enhanced customer experience and increased sales.
Here at PacStates, we understand that there isn’t a one-size-fits-all model when it comes to your communication needs. Our team of certified technicians and customer support specialists will make sure you receive the most efficient, cost-effective solution for your business. No matter what your office needs, we can provide you with the right technology.
For any questions, please feel free to contact us today!