Friendly, knowledgeable staff.
Joseph is always great to deal with fast response, friendly and is very knowledgeable. I appreciate all he does for us! Nancy is also amazing she came to my office and went over certain things i had requested.
-Tamra Nicholas - Quick Space
The techs at PacStates always work on an issue until it is resolved. We have never experienced any major functionality issues and the minor issues are resolved in a very timely manner.
-A & K Earth Movers
Available to answer quick questions. Offering sales solutions that make sense for the company without over-selling us on hardware. The right fit in hardware and software for our needs.
-Clark & Sullivan
PacStates does a thorough review of the situation and builds understanding about the solution or product to make the customer confident of that choice.
This morning, we moved our entire ShoreTel system to a new location and turned it on. We had some trouble connecting this new location to our others. PacStates was there in minutes and we were back up and running in no time. They even helped us identify an issue with our carrier that we didn’t notice and we were able to solve that shortly after.
-Rite of Passage
Exceptional in providing technical assistance.
-City of Fernley
It is such a joy to have a staff that has the support we need to get their jobs done efficiently.
Really helpful with all my requests. The phones are great so far!
They are always extremely helpful and are willing to go that extra mile to get things we need done. The phone system is straightforward and has the features without being difficult to configure and manage. It’s also very clean and clear to the end users.
Service is always professional and competent.
TMCC is excited about the new phones and so far we have not experienced any major issues. We are well prepared thanks to your help.
As always Great Service!!!
Great job on the cabling. We appreciate how responsive and professional your team is.
-U.S. District Court Water Master
Joseph is extremely helpful and patient with me as I don't know the system very well. He explains the process, the changes, and helps me ensure that our system is working best to support our staff.
-Katie Fletcher - RSAR
Pacific States is very responsive to requests for changes or information.
Excellent service. The project was completed on time.
-Eastern Plumas Hospital
Their customer service is second to none.
-Reno Rodeo Association
They worked closely with us to understand our needs, and created a system to match. They were very responsive to our needs before and after the installation, and they worked to make the move to our new building nearly seamless to the users.
-Heritage Bank of Nevada
I’m really glad I decided to go with you and your team. I think I would have had a couple heart attacks by now without your help!
-Nevada Center for Eye Plastic Surgery.
Hi Michael, I just wanted to give a shout out to Pacific States, and the amazing job you all do!! Everyone we’ve dealt with over there is always very helpful, and does excellent work. We really appreciate the great service, as always! Special thanks to Scott for getting thru our upgrade (which went very well); Joseph/Nancy for our many training needs; and anyone else that was involved. John Ponzo, IT Manager Regional Transportation Commission of Washoe County, Nevada
-John Ponzo, IT Manager RTC
The Cyber Security expert Ryan came to our office today to help us to set up remote access to our computers so we can work from home during the Coronavirus pandemic. Ryan is a great tech. Knowledgeable, efficient, and very patient. I wish we would have installed a Pac States System when we moved to our new offices. Their service is impeccable.
We have been a client of PacStates for at least two decades. They have never failed us in any way. We as a team are very appreciative for the relationship that has been established and reinforced over the years. Currently, we are involved in getting a new complete system and it is really surprising after all these years to be experiencing customer satisfaction at this level.
-Dr. M. Day Family Dentistry
PacStates ensures that my telecom and VoIP questions get answered every time and they spend the time to explain our system in detail. ShoreTel simply works. Making phone swaps, adds, and deletes is a breeze and the web interface minimizes administration time.
-Clark & Sullivan Construction
Back of house phone equipment area was a "rat's nest" disaster! Tech made it beautiful and clean, and phones are working great. I hope he took before and after photos that he can share with you. He did great work, and Nancy and Cindy were very helpful in getting our "emergency" issue taken car of!! I have always been happy with Pacific States.
-The Gold Silver Inn Restaurant
They did a fantastic job under some challenging circumstances.
PacStates assigned our organization a dedicated, knowledgeable, and proactive telecommunications engineer who understands our entire system, top to bottom, and understands all our needs. From troubleshooting small issues to designing entire projects and working with carriers, PacStates provides excellent, prompt service.
-Mono County Office of Education
PacStates has always provided us level 10 service.
-Nevada Gaming Control Board
Chris handled and expedited this ticket. I was very impressed with his technical and professional skills!
-Tamera Pitts EDAWN
I just wanted to let you know that your employee Scott Casbarro is worth his weight in gold. Our system died on Friday due to a problem with a piece of our Cisco equipment and we needed to figure something out and he really went above and beyond for us.
-Carson City School District
You did a fantastic job with our implementation! I’m still surprised at how smoothly the entire thing went. Our management is very happy, and we’re glad we decided to go with PacStates for the phone system. You guys have top notch customer service, and we appreciate it! I’m looking forward to working with you all in the future, and having you maintain our phone system for many years to come!
-Regional Transportation Commission (RTC)
Phones and internet work as if nothing changed and I am so happy after this morning’s switch over.
-River Ranch Lodge
I'm very glad PacStates was able to liaison with our telecom provider to resolve the issue.
-Bailey Charter School
Without Nextiva and PacStates service we would be high and dry. The fact We can work from home means the business can continue to help our clients and in turn help our business family grow through this time. The app works great - Thank you for all your help and for allowing us to stay open throughout this time!
-Stephen Kjeldgaard, Spartan Power / Inverters R Us
A cooperative, professional, and polite team.
-Donner Summit PUD
The major reason we chose PacStates was the support team, and you are already more than living up to it.
-Mountain View Montessori
Great customer service.
PacStates responds to all inquiries promptly, is always there to help and give guidance on issues.
Thank you very much for your matchless customer service. You are a fantastic business partner.
Absolutely awesome. The transition was seamless with minimum downtime.
Great people and great support.
-Sierra Nevada College
Excellent customer care. They are always available when we need them, whether it be new purchases, technical support, or guidance with the workings of the Shoretel system.
-Access to Healthcare Network