Exceptional in providing technical assistance.
-City of Fernley
Back of house phone equipment area was a "rat's nest" disaster! Tech made it beautiful and clean, and phones are working great. I hope he took before and after photos that he can share with you. He did great work, and Nancy and Cindy were very helpful in getting our "emergency" issue taken car of!! I have always been happy with Pacific States.
-The Gold Silver Inn Restaurant
A cooperative, professional, and polite team.
-Donner Summit PUD
Great people and great support.
-Sierra Nevada College
The techs at PacStates always work on an issue until it is resolved. We have never experienced any major functionality issues and the minor issues are resolved in a very timely manner.
-A & K Earth Movers
Joseph is so efficient and knows how to complete my tickets with ease. I highly recommend him and PacStates!
-Tamera Pitts - EDAWN
PacStates has always provided us level 10 service.
-Nevada Gaming Control Board
The major reason we chose PacStates was the support team, and you are already more than living up to it.
-Mountain View Montessori
Service is always professional and competent.
You did a fantastic job with our implementation! I’m still surprised at how smoothly the entire thing went. Our management is very happy, and we’re glad we decided to go with PacStates for the phone system. You guys have top notch customer service, and we appreciate it! I’m looking forward to working with you all in the future, and having you maintain our phone system for many years to come!
-Regional Transportation Commission (RTC)
PacStates responds to all inquiries promptly, is always there to help and give guidance on issues.
The service provided by both dispatch and the technician, as always. Thank you for consistently providing a high quality experience.
-Danny Earls / Town of Mammoth Lakes
Their customer service is second to none.
-Reno Rodeo Association
Great job on the cabling. We appreciate how responsive and professional your team is.
-U.S. District Court Water Master
Absolutely awesome. The transition was seamless with minimum downtime.
PacStates assigned our organization a dedicated, knowledgeable, and proactive telecommunications engineer who understands our entire system, top to bottom, and understands all our needs. From troubleshooting small issues to designing entire projects and working with carriers, PacStates provides excellent, prompt service.
-Mono County Office of Education
We have been a client of PacStates for at least two decades. They have never failed us in any way. We as a team are very appreciative for the relationship that has been established and reinforced over the years. Currently, we are involved in getting a new complete system and it is really surprising after all these years to be experiencing customer satisfaction at this level.
-Dr. M. Day Family Dentistry
Phones and internet work as if nothing changed and I am so happy after this morning’s switch over.
-River Ranch Lodge
They are always extremely helpful and are willing to go that extra mile to get things we need done. The phone system is straightforward and has the features without being difficult to configure and manage. It’s also very clean and clear to the end users.
It is such a joy to have a staff that has the support we need to get their jobs done efficiently.
The people that we worked with at PacStates were completely professional and courteous. They were honest and clear in their explanations of what they needed to do, and they got it done right, the first time. I look forward to future engagements and partnering.
-Liberty Technical Solutions, LLC, Dave Sharon
Thank you very much for your matchless customer service. You are a fantastic business partner.
Joseph is extremely helpful and patient with me as I don't know the system very well. He explains the process, the changes, and helps me ensure that our system is working best to support our staff.
-Katie Fletcher - RSAR
Joseph is always great to deal with fast response, friendly and is very knowledgeable. I appreciate all he does for us! Nancy is also amazing she came to my office and went over certain things i had requested.
-Tamra Nicholas - Quick Space
I'm new to OnStrategy and have worked with several PacStates employees during the process of getting acquainted with our phone system. Chris Burroughs has been very helpful and Nancy Radford has gone above and beyond!! Much appreciated!
-OnStrategy - Mandi Granada
You guys have the best customer support!
-Jamie Fischer / Ryan Group Architects
I just wanted to let you know that your employee Scott Casbarro is worth his weight in gold. Our system died on Friday due to a problem with a piece of our Cisco equipment and we needed to figure something out and he really went above and beyond for us.
-Carson City School District
Ryan Baskharoon was extremely professional and was a pleasure to work with him!
-Carol Lopez - CRCCS
Scott's thorough knowledge and experience has opened some options to address the schools needs. Cindy and Chrissie were helpful in setting up the appointment.
-Gary McClain - Mater Academy of Northern Nevada
The Cyber Security expert Ryan came to our office today to help us to set up remote access to our computers so we can work from home during the Coronavirus pandemic. Ryan is a great tech. Knowledgeable, efficient, and very patient. I wish we would have installed a Pac States System when we moved to our new offices. Their service is impeccable.
Chris handled and expedited this ticket. I was very impressed with his technical and professional skills!
-Tamera Pitts EDAWN
I'm very glad PacStates was able to liaison with our telecom provider to resolve the issue.
-Bailey Charter School
Available to answer quick questions. Offering sales solutions that make sense for the company without over-selling us on hardware. The right fit in hardware and software for our needs.
-Clark & Sullivan
Pacific States is very responsive to requests for changes or information.
Hi Michael, I just wanted to give a shout out to Pacific States, and the amazing job you all do!! Everyone we’ve dealt with over there is always very helpful, and does excellent work. We really appreciate the great service, as always! Special thanks to Scott for getting thru our upgrade (which went very well); Joseph/Nancy for our many training needs; and anyone else that was involved. John Ponzo, IT Manager Regional Transportation Commission of Washoe County, Nevada
-John Ponzo, IT Manager RTC
Excellent customer care. They are always available when we need them, whether it be new purchases, technical support, or guidance with the workings of the Shoretel system.
-Access to Healthcare Network
Great customer service.
Excellent service. The project was completed on time.
-Eastern Plumas Hospital
As always Great Service!!!
I’m really glad I decided to go with you and your team. I think I would have had a couple heart attacks by now without your help!
-Nevada Center for Eye Plastic Surgery.
Really helpful with all my requests. The phones are great so far!
They did a fantastic job under some challenging circumstances.
Friendly, knowledgeable staff.
PacStates ensures that my telecom and VoIP questions get answered every time and they spend the time to explain our system in detail. ShoreTel simply works. Making phone swaps, adds, and deletes is a breeze and the web interface minimizes administration time.
-Clark & Sullivan Construction
Without Nextiva and PacStates service we would be high and dry. The fact We can work from home means the business can continue to help our clients and in turn help our business family grow through this time. The app works great - Thank you for all your help and for allowing us to stay open throughout this time!
-Stephen Kjeldgaard, Spartan Power / Inverters R Us
PacStates does a thorough review of the situation and builds understanding about the solution or product to make the customer confident of that choice.
Always professional and helpful
-Michelle Powers - Somersett Owners Assoc (FirstService Residential)
TMCC is excited about the new phones and so far we have not experienced any major issues. We are well prepared thanks to your help.
This morning, we moved our entire ShoreTel system to a new location and turned it on. We had some trouble connecting this new location to our others. PacStates was there in minutes and we were back up and running in no time. They even helped us identify an issue with our carrier that we didn’t notice and we were able to solve that shortly after.
-Rite of Passage
As a small two person office, it is sometimes difficult for us to resolve technical issues as neither of us are have much experience in that arena. The fix turned out to be an issue with our network. Scott had us back online in no time and showed me where the issue was. I appreciate the support and the kindness with which it is provided!
-Therese Gaikowski - Our Lady of Wisdom - Newman Center
They worked closely with us to understand our needs, and created a system to match. They were very responsive to our needs before and after the installation, and they worked to make the move to our new building nearly seamless to the users.
-Heritage Bank of Nevada