Our Team

Patti Madden
Patti Madden
Founder and Co-Owner

Patti co-founded PacStates Communications in 1986. At the beginning, she was primarily responsible for the warehouse, inventory and dispatch. Since then, Patti was closely involved in every aspect of the business. While her responsibilities as owner extend across the entire company, Patti focused most of her attention on the creation and delivery of unsurpassed customer service.

Michael Buis
Michael Buis
Chief Executive Officer
mbuis@pacstatesnv.com

Michael has been with PacStates since 1991 and brings over 36 years of telecommunications experience to his role as chief executive officer and managing partner. He became responsible for the company’s administration, operations and sales as CEO since 2006 after working in a sales position with the company for more than twenty-five years.

Bryan Carothers
Bryan Carothers
Operations Manager
bcarothers@pacstatesnv.com

Bryan has been an integral part of our technical team since 1989, and became PacStates’ Operations Manager in 2016. He has over thirty years’ industry experience and is responsible for providing unmatched customer service.

Jon Myers
Jon Myers
Account Executive
jmyers@pacstatesnv.com

Jon relies on more than two decades of experience as he assists clients to determine the best possible solutions for their data and telecommunications needs. Jon then works closely with the PacStates engineering staff to design, implement and support the delivery of excellent solutions. Before joining PacStates in 2009, Jon was self-employed in the printer and copy business. Jon and his wife Shelly of 30+ years have 5 grown child.

Ryan Monaghan
Ryan Monaghan
Project Design Manager
rmonaghan@pacstatesnv.com

Ryan works closely with clients to deliver top-quality solutions on VoIP, key system, PBX and fiber-optic, and cabling projects. He joined PacStates in 1999 and worked as a senior technician before assuming sales responsibilities. Ryan earned an associate’s degree in electronics from Truckee Meadows Community College, where he also worked as an instructor’s assistant.

Nancy Radford
Nancy Radford
Lead Project Manager/Customer Service Representative
nradford@pacstatesnv.com

Nancy started her extensive telecom carrier in 1980 working for Rolm and IBM. With 35 + years in business, she joined PacStates in 1996 and is responsible for project management, end-user interface, training of customer end users and administrators, and global customer care follow-up.

Cynthia White
Cynthia White
Dispatch – the voice of PacStates
support@pacstatesnv.com

Cynthia White brings more than 13 years of customer experience to her role as dispatcher at PacStates. She is responsible for managing incoming client calls and coordinating with technical staff to ensure clients and new customers receive prompt and quality service. Recently she has taken on the responsibilities of accounting assistant and front desk.

Joseph Stewart
Joseph Stewart
Customer Support
jstewart@pacstatesnv.com

Joseph brings extensive and deep experience to his role as customer service representative and trainer for client end-users and administrators. His years of technical training experience prepares him to excel. Joseph worked three years for Carson Tahoe Regional Medical Center IT before joining PacStates.

Jay Suda
Jay Suda
Senior Cable/Fiber-Certified Technician

Jay specializes in and is lead technician for installation of cable, fiber and equipment-room infrastructure. He has worked for PacStates since 2005 and has more than 26 years of experience in the telecommunications industry. Before he joined PacStates, Jay was the owner of an electrical company.

Colette Cooke
Colette Cooke
Office Manager/Accountant
ccooke@pacstatesnv.com

Colette, joined PacStates in 2011 and is responsible for the company’s accounting functions. A native of Northern Nevada, Colette earned a bachelor’s degree in accounting. She has more than 25 years’ experience in accounting, data and financial analysis, payroll and human resource management.

Chrissie Lyon
Chrissie Lyon
Project Manager/Telco Coordinator
clyon@pacstatesnv.com

Chrissie brings wide experience to her role as Telco administrator for PacStates since 2009. She is a consistent liaison between the client, Carrier Services, and telco providers. Prior to PacStates she worked 30 years with Nevada Bell, SBC and retired from AT&T, part of UCaaS.

Ryan Baskharoon
Ryan Baskharoon
vCIO
rbaskharoon@pacstatesnv.com

Congratulation for receiving NCET's 2021 Technologist of the Year Award!

PacStates is excited to have Ryan Baskharoon’ s leadership in our MSP and Cyber Security divisions, as our Virtual CIO.

With over 20 years’ experience in IT and most recently 3 years running a local MSP (Managed IT Service Provider). Ryan’s unique and diverse skills are a boon for all whom he works with.

Sarrah Bridge
Sarrah Bridge
Director of Telco & UCaaS
and informal in-house Telecom Therapist

Sarrah will utilize her 14+ years of telco experience (8 with AT&T in Reno) to guide you through your UCaaS and Telco experiences from quoting to installation and beyond. Her focus is to be proactive, act as a liaison between you and the carrier, and help keep the project(s) on track while reducing the stress and anxiety associated with changing voice and/or internet providers.

Michael Buis, Jr.
Michael Buis, Jr.
Warehouse and Procurement Manager

Michael returned to PacStates in 2022. He serves as the warehouse and procurement manager ensuring purchasing and supply accuracy. Michael left PacStates to finish his college degree and to gain a little more experience he worked as the night lead at BakeMart determining delivery routes, ticketing, and invoicing.

Jennifer Baker
Jennifer Baker
Performance and Engagement Consultant

Jennifer Baker brings more than 30 years of customer experience, from executive Casino marketing positions to teaching digital tools and assorted business acumen in her Performance and Engagement consulting position to advance our message, digital first impressions and client relations.

Bill Boston
Bill Boston
Director of IT

Came to PacStates May, 2023 he said because he’s always been impressed by the thoroughness by the cabling teams and my role with PacStates is Director of IT, the operations side to manage our IT team and take it to the next phase of technology solutions.
I’ve known most of the team for a long time through working with them in my past career positions. I knew it was a family centric business and the most appealing part of their offer to join was opportunity to be a part of the PacStates family unit.
PacStates has always been the premier phone system company in town. We have an opportunity to create that same level for the MSP side. My goals are to build and fine-tune the underside of the machine, to allow our sales team to focus on what they do best, and really focus on our client’s needs.
Besides backpacking and fishing, public private networking solutions and process refinement are what I do best. Bill has been an IT expert in the private, public, military, and medical fields.

Michael Petracca
Michael Petracca
Solutions Specialist

Over 35 years of technical design and consulting experience in Unified Communications & Collaboration/SaaS applications and solutions. Experienced in developing productive and profitable business relationships, working directly with sales teams to increase margins and revenues, set achievable sales goals, monitor market trends, major account development, and designing programs to meet customer needs. Extremely competent in understanding client business challenges and solving problems with applications and solutions which result in increased productivity, enhanced customer service, cost savings and increased revenues. Superior detail-oriented management skills, ability to prioritize tasks to accomplish maximum results, timely completion of projects, and solving business problems with innovative solutions.

Noah Fujii
Noah Fujii
IT Support Technician

Noah came to PacStates just under a year. He is an IT support technician specializing in managed services, computer/networking support, and programming. Noah recently graduated from the Reno Technology academy and worked for Wireless Advocates, Inc. prior to coming to PacStates.

Scott Casbarro
Scott Casbarro

Scott has been with PacStates for 25 years. He is invaluable to the company and serves as one of our lead technicians specializing in implementing and troubleshooting for both phone systems and IT services (server management, networks, etc.)

Daniel Erickson
Daniel Erickson

30 years of installing and testing; telecommunications systems, building control systems, lighting systems, fire systems, alarm systems, access control systems, anti-theft systems, and surveillance systems.

Steven Gallinetti
Steven Gallinetti
Cable Technician

Steven joined PacStates in early 2016 and is a Cable/Fiber-Certified Technician. Mr. Gallinetti brings a specialization in installation of cable, fiber and equipment-room infrastructure. He has proven to lead a crew to provide on time and under budget projects.

Miguel Acosta
Miguel Acosta
Cable Technician

Miguel (Mikey) has been with PacStates just under a year. He serves as a Cable technician installing cable, fiber, and security systems. Previously, Mikey worked for Tesla as a tool installer and network infrastructure.

Karem Figueroa
Karem Figueroa
Cable Technician

Karem has been with PacStates one year. She serves as a cable infrastructure technician installing cable fiber.

Rafael Acosta Figueroa
Rafael Acosta Figueroa
Cable Technician

Rafael (Chico) came to PacStates in 2022. He serves as a cable technician installing cable and fiber. Before coming to PacStates he gained experience as data technician for a local cable company.

Christian Lafayette
Christian Lafayette
Cable Technician

Chris has been with PacStates just under a year. He serves as an IT/Cable infrastructure Technician installing cable and fiber. Chris has experience in robotics production and as a IT computer technician.

Our Team