PacStates
Call Today:  (775) 828-2020
Call Today:  (775) 828-2020

Keeping Businesses Connected

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Business Phones and Voice Services

Helpful information when considering a phone system change

A customer experience usually starts with the first phone call to your business. It is considered good customer service to answer a phone call within 2-5 rings.  At PacStates we want to help you create the BEST customer experience possible for those that call your business and save valuable time for all and we’d like to help you increase your customer experience and help your business grow.

We understand that making changes to any business practice takes effort. Especially when the changes are technical or changing a long standing practice.  For over 30 years we have been here to assist our clients by listening effectively, asking a few questions and creating a personalize highly-effective call flow experience through a seamless implementation process.  To help you get started in the process, we’ve listed a series of frequently asked questions many of our clients asked us while they were considering phone system changes.  Please call us for your more personalized questions and allow us to help you increase your customer call experience satisfaction and ratings.

At PacStates, our team of experts is always available to answer any of your business questions, usually in a straightforward and simple conversation. Give us a call at (775) 828-2020!

Services we offer:

  • Business phone service
  • Cabling
  • Relocation services
  • New business phone system
  • Business phone review
  • Video conferencing
  • Secured HIPA fax
  • HIPA compliant fax
  • Virtual phone number
  • Guide you through the carrier porting process

We work with business leading products including;

business phone systems
nec technologies

Hosted/Cloud Systems

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Hosted/cloud systems allow you to connect right away with minimal hardware. When a natural disaster hits, or equipment ages, you won’t have anything to replace or repair.

  • Eliminates the cost and hassle of expensive trunking contracts.
  • Add or delete users at any time your business needs it.
  • Remote workers? No problem. Your employees can work from home, a coffee shop, or anywhere there’s an internet connection.
  • Easy Integration with CRMs and other business processes to improve workflow.

Even with cloud solutions, PacStates is here to guide you through implementation and ongoing support.

  • Work with you to select the best platform to fit your needs.
  • Design call flow to create a seamless caller experience.
  • Make sure correct internet and local area network is in place to support a successful VoIP deployment.
  • Provide both user and administrative training.
  • Onsite first day live support.
  • Ongoing local support.

Contact Center Solutions

Regardless of company size, inbound or outbound communications, PacStates Contact Center Solutions can help companies decrease costs and improve efficiency and productivity.

  • Cloud or onsite to best fit your company’s needs.
  • Enhance customer experience and enable immediate response while giving customers attentive and personal service.
  • Automatic call distribution and call queuing to reduce wait times and dropped calls.
  • Seamlessly transition between phone, email, SMS, webchat, social media.
  • Provides tools to manage your team with real time reporting, call recording and analytics to manage staffing.
  • Easy Integration with CRMs and other business processes to improve workflow.

PacStates thirty years’ experience designing, implementing and supporting contact centers ensures a successful deployment.

  • Work with you to select the best platform to fit your needs.
  • Design call flow to create a seamless caller experience.
  • Provide both user and administrative training.
  • Onsite first day live support.
  • Ongoing local support.

On-Premise Phone Systems

On-premise phone systems live on-site in your equipment room. They can be readily customized based on your business needs—and adapted as your business evolves.

  • Enhanced security, reliability, and control.
  • Customize program changes at any time.
  • VoIP, Digital or Hybrid as your needs change.
  • Single or multiple locations.
  • Mobility options to enhance productivity.

PacStates works closely with your team to manage your system, offering 24/7 support. We understand that choosing an on-premise phone system is an investment. But with our expertise, your decision will save you money for years to come.

  • Work with you to select the best platform to fit your needs.
  • Design call flow to create a seamless caller experience.
  • Our Carrier Services experts ensure you have the best and most cost-effective trunking and failover.
  • Our IT experts make sure your local area network is in place to support a successful deployment.
  • Provide both user and administrative training.
  • Onsite first day live support.
  • Ongoing local support.

Hospitality Solutions

The hospitality industry is fiercely competitive with social media instantly reflecting the customer’s experience. Studies show that an increased rating on review platforms can represent an 11.2% profit growth while maintaining the same occupancy. PacStates hospitality solutions enhance both staff and customer experience, and therefore the bottom line.

  • Stellar Guest Services – A personalized experience makes guests feel welcome, and more likely to leave positive online reviews
  • Operational Efficiency – Reduce training time and enabled mobile working with purpose-built applications that equip your employees with tools to quickly assist guests, which can result in happier staff and guests.

Deploy Communications Your Way – Whether on-site, private cloud, public cloud or a hybrid platform, PacStates gives you options.

Commonly asked VoIP Questions

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Phone:
(775) 828-2020
Dispatch or Service Inquiry:
(775) 828-2030
Fax:
(775) 828-2039
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