PacStates
Call Today:  (775) 828-2020
Call Today:  (775) 828-2020

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E911 Compliance Video

PacStates CEO Michael Buis and Mitel experts explain the upcoming emergency service calls regarding E911 law changes, the Ray Baum Act, Karis Law and 10 digit dialing. Each individual business will be held responsible for the changes. Watch now and learn what you need to do to stay complaint.

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Kari’s Law and RAY BAUM’S Act

In August 2019, the Commission adopted rules to implement Kari’s Law, which requires multi-line telephone systems (MLTS) – such as those used by hotels and campuses – to allow users to dial 911 directly, without having to dial a prefix such as a “9” to reach an outside line.  To facilitate building entry by first responders, Kari’s Law also requires MLTS to provide notification to a central location for the facility where the MLTS is installed, such as a front desk or security office, when a 911 call is made.

Also in August 2019, pursuant to Section 506 of RAY BAUM’S Act, the Commission adopted rules to ensure that “dispatchable location” information, such as the street address, floor level, and room number of a 911 caller, is conveyed with 911 calls so that first responders can more quickly locate the caller.  The new rules require the provision of dispatchable location information, to the extent technically feasible, with 911 calls from MLTS, as well as with 911 calls from fixed telephony, interconnected Voice over Internet Protocol (VoIP) services, Internet-based Telecommunications Relay Services (TRS), and mobile text service.

Additional information on the direct dialing and notification requirements for 911 calls from MLTS can be found on the MLTS web page.

Additional information on the dispatchable location requirements for 911 calls from MLTS, fixed telephony, interconnected VoIP, TRS, and mobile text can be found on the Dispatchable Location web page.

PacStates can help with your E911 compliance.

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